Your First Visit : Patient FAQ’s

Patient FAQ’s


What does my insurance cover?

Each patient's insurance plan is unique and it is strongly encouraged that you call your insurance provider to find out what your infertility benefits are. But, if you have an insurance provider with whom REACH is contracted, you should have a specialty co-pay for your first visit. Our financial counselors can discuss with you what treatments your plan may or may not cover during your first visit. All fees are expected to be paid at time of service.

Should my partner attend the first visit?

Our physicians prefer that both partners are present during the first visit, even if that is a telemedicine visit.  Please review the Covid statement on our homepage since that is consistently updated in regards to the number of people allowed into the practice.

How long does it take once I see the physician to start my plan of treatment?

Every patient situation is unique, but our physicians do like to have a plan in place after your first visit. For most patients, your treatment revolves around your cycle days and testing or procedures will take place specific to those days. Our physicians treat patients on individual cases, not as a group or "batches" and are capable of doing any procedure on every day of the year except for the Christmas holiday when the IVF lab does break for a week.

What if I have questions outside of typical office hours?

REACH is open every day of the year and there is always a physician on call. There is a chance that you may get an answering service, but in the case of an emergency, the call service is able to get in touch with a physician.

I live outside of the Charlotte area, how often will I have to travel to REACH?

Each patient situation is unique, but fertility treatment can be a time consuming process. For patients that are being monitored (lab work and ultrasounds), REACH opens at 7:00 AM in order to get patients in and out quickly. This is done to minimize patient time away from work, family, or any other plans. But, REACH also works closely with several area OB/GYN groups that have the capability to monitor patients for us. These groups are located across the state, so please ask our staff about those locations.

I will be traveling to the Charlotte area for treatment, do you have any recommendations for nearby hotels?

The Hilton Garden Inn Uptown Charlotte provides an exclusive discounted rate for REACH patients.  The hotel is located at:  508 East Martin Luther King Jr. Blvd, Charlotte, NC 28202 and is less than two miles from REACH.  Please use the following information when requesting your reservation:
Hilton Garden Inn Uptown Charlotte
Phone: 704-347-5972
Client Name:  REACH
Client ID: N1369105S
RP Code:  T5

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